Return Policy
Kindly check & make sure that you’ve got all the items mentioned on this invoice. If you’re missing any item, damaged, wrong, or defective items, request that the package be returned immediately to the delivery agent or salesperson.
You can exchange size or model within 7-10 working Days. We will not accept any exchange for used items.
After claiming, Return feminalightings will exchange the products within 7-10 Working Days.
If your item is faulty/harmed or mistaken/deficient at the hour of conveyance, if you don’t mind, please get in touch with us inside the pertinent return window. Your item might be qualified for discount or substitution relying upon the item class and condition.
Please note that a few items are not qualified for arrival if the item is “Never again required”
For gadget-related issues after use or the lapse of the arrival window, we will refer you to the brand guarantee focus (if relevant).
Please note that you should keep and be able to provide proper documentations and proof about your return/refund claim (i.e. unboxing video, receiving invoice, etc.
Kindly check & make sure that you’ve got all the items mentioned on this invoice. If you’re missing any item, damaged, wrong, or defective items, request that the package be returned immediately to the delivery agent or salesperson.
You can exchange size or model within 7-10 working Days. We will not accept any exchange for used items.
After claiming, Return feminalightings will exchange the products within 7-10 Working Days.
If your item is faulty/harmed or mistaken/deficient at the hour of conveyance, if you don’t mind, please get in touch with us inside the pertinent return window. Your item might be qualified for discount or substitution relying upon the item class and condition.
Please note that a few items are not qualified for arrival if the item is “Never again required”
For gadget-related issues after use or the lapse of the arrival window, we will refer you to the brand guarantee focus (if relevant).
Please note that you should keep and be able to provide proper documentations and proof about your return/refund claim (i.e. unboxing video, receiving invoice, etc.
Refund Policy
In case of any cancellations of any order(s) due to inevitable circumstances the paid amount would be refunded as the customers’ feminalightings.com. account firstly. Customer need to report an issue as refund category and should mention his/her desired refund type (i.e. bkash/bank) along with details (bkash personal number, bank account details)
If the order gets canceled, then the customer will get refunded with his/her principal amount and will be disqualified for any kind of offers or cashback associated with the particular order.
The refund process may take 7 to 10 working days depending upon the payment service gateway provider’s clauses. The refund will be initiated within the same payment channel i.e. if the customer pays via Bkash then the customer will be refunded through Bkash. The customer cannot be refunded via any other payment channels. But Femina Lightings. retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.
After claiming a Refund feminalightings will process the payment within 7-10 Working Days.
The customer will not be eligible for any extra cashback/bonus against his principal amount in case of refunds. Femina Lightings. is not bound to pay any kind of service charge or cost for the refunded amount.
